Windows Vista 服务生命周期管理(SLCM) 解决方案加速器文档为大家演示了在客户端的桌面操作系统中，Windows Vista怎样使用新的技术来管理相应的服务以及其价值所在。这个文档以及里面的模板介绍了端到端的操作指南并且针对微软产品在企业中的生命周期管理提供了相应的参考。基于微软操作框架的最佳实践和可管理模型的详细规划，这个加速器方案针对可进行管理操作的Windows Vista客户端计算机提供了详尽的管理参考。
Contents
Microsoft Corporation i
Introduction 1
Service Management 4
Service Management Process 5
Step 1. Gather Information from a Representative Sample of End Users 5
Step 2. Create Service Catalog Entry 5
Step 3. Build a Service Map 8
Step 4. Draft Service Agreements 10
Step 5. Begin SLA Negotiations with Customer 13
Negotiating OLAs 14
Negotiating an SLA 15
Step 6. Review and Continuous Improvement 18
Critical Success Factors and Key Performance Indicators 18
The MOF Continuous Improvement Roadmap 19
Exhibits 21
Security 25
Security Overview 25
Security Management Process 32
Step 1. Identify Project Functional Requirements 32
Step 2. Baseline Analysis of Security Threat Agents, Risks, and Exposures 32
Step 3. Analyze and Prioritize Security Exposures 33
Step 4. Develop Mitigation Plans for Top Risks 33
Step 5. Build the Security Solution 34
Step 6. Stabilize the Security Solution 35
Step 7. Deploy the Security Solution 35
Step 8. Optimize 36
Exhibits 38
See Also 38
Tools and Techniques 39
Operations 43
Managing Group Policy Using Windows Vista 43
Exhibits 48
Ties to Technical Guidance 48
See Also 48
Remote Storage and Backup Using Windows Vista 48
Backup and Restore Center 49
Enterprise Considerations 50
Critical Success Factors and Key Performance Indicators 51
Ties to Technical Guidance 52
Operations Review Process 53
Step 1. Plan for Review 53
Step 2. Conduct the Operations Review 54
Step 3. Follow Up on Review 54
Exhibits 56
Ties to Technical Guidance 56
See Also 56


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